Product guarantee (new and refurbished equipment)
Level: Core
Details
- Type:
- Special contract terms
- ID:
- 11184:1
- Group:
- Reused or remanufactured IT equipment
Criterion text
The supplier must provide a guarantee of at least one (1) year which begins to apply upon product delivery. The warranty covers defects in the product which are due to defects in design, materials, manufacturing or which consist in the product otherwise not meeting the agreed characteristics. The warranty must cover repair or replacement and include a service agreement with the possibility of free pick-up and return or on-site repair. Even defective1 batteries must be covered by the warranty.
1 If the battery cannot be charged or if the battery connection cannot be detected, this shall be considered a defect. A gradual deterioration of the battery's capacity as a result of use shall not be considered a defect, unless this is covered by a specific provision in the warranty, see ID 11193.
Verification
The supplier accepts through its tender that the contract condition will be fulfilled at the specified time.
Proposed follow-up
Check whether guarantees have been used and how they have been handled by the supplier.
Information about the criterion
The requirement is recommended for the following new and refurbished equipment:
- aptops
- desktop and all-in-one computers
- monitor
- smartphones and tablets.
Environmental goals
Versions history
The version date indicates when the sustainability criterion was created or last updated. Last reviewed dated tells when we last checked that the sustainability criterion still is relevant.
- Current ID
- 11184:1
- Version date
- 2023-02-08